Returns & Refunds policy

We want you to love every Proclera product.
If something isn’t right, here’s how we make it right.

Eligibility:

• Returns accepted within 7 days of delivery.

• Product must be unused, unopened, and in its original packaging.

• Proof of purchase (order ID or receipt) is required.

Process:

1. Email us at support@proclera.com with your order details and reason for return.

2. Our team will confirm eligibility and provide return instructions.

3. Once approved, you can exchange or request a refund (processed within 5–7 business days).

Non-Returnable Items:

• Opened or used skincare products (for hygiene reasons)

• Items marked as final sale or promotional offers

If you receive a damaged or wrong item, don’t worry — we’ll replace it at no extra cost.

Our goal is simple:
Hassle-free skincare shopping, built on trust and transparency.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail procleraofficial@gmail.com